Please review our refund terms carefully before submitting payment.
All refund requests must be submitted through our official Refund Request Form. Requests submitted via phone, text message, social media, or informal email will not be reviewed.
Incomplete submissions will not be processed. Submitting a request does not guarantee approval.
All refund requests undergo internal review. Refund determinations are based on the following criteria:
The company reserves the right to approve full, partial, or deny refund requests based on findings. All determinations are final.
If a refund is approved, the following processing terms apply:
Refunds are processed within 7–10 business days of approval.
Refunds will be issued using the original payment method when possible.
Bank processing times may vary. Additional delays caused by financial institutions are not the responsibility of the company.
The following fees are generally non-refundable once services have been initiated:
If services have already begun, refund amounts may be adjusted accordingly.
If a client voluntarily cancels after onboarding has begun, refund eligibility may be limited or denied depending on services rendered.
Services considered "rendered" include but are not limited to: compliance processing, background checks, insurance activation, authority documentation, and any administrative work completed prior to the cancellation request.
Clients agree to contact We Have Lots Of Loads LLC directly to resolve billing concerns prior to initiating any chargeback or payment dispute.
The company reserves the right to provide documentation to financial institutions in the event of a dispute.
Services provided do not constitute employment. Clients are independent contractors responsible for their own operational expenses including but not limited to: